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Cash-on-delivery

Economic line parcel service for shipping of goods, in which the sender specifies the value to be charged from addressee.


Service availability: In all national territory

Who can use it: - Natural and juridical persons without contract; 
- Juridical persons with contract.

Clients classification: - individual clients: natural and juridical persons without contract. – enrolled clients: juridical persons with contract. 

 

How it works: Mandatory service:  Stated Value.

Delivery: Delivery location: At Correios post office nearest to addressee address.

Indemnification for delivery delay: Devolution of  30% of value paid upon object postage. Values of additional services eventually acquired will not be refunded.

Why use this service

- Automatic registration; - Object traceability through Correios website  or through Clients service central;- Warranty of receiving the value charged from addressee; - Credit of received values directly in enrolled client bank current account.

Individual client: In any  Correios post office.

Enrolled client: In Correios post office associated to contract.


Service price: In order to obtain postage value, the object cubic weight and gross weight must be calculated, and the higher weight value will be charged (Tariffed weight).

Fixation of tariff: For purposes of tariff fixation in Cash-on-delivery service, objects are classified in two categories: Normal and printed matters.

Guard terms: After guard term in post office of destination, the object will be immediately returned to sender.

At destination:- the object will remain available for 15 days in case of internal pick up or when addressed to P.O. Box.
- the object will remain available to addressee for 30 days only when addressed to Ordered Posta Restante*.

At devolution:- the object will remain available to sender for 15 days in case of internal pick up, or when it is returned to P.O. Box.           - the object will remain available to sender for 30 days only when addressed to Ordered Posta Restante*.

Foreseen term for Cash-on-delivery availability at post office of destination: 05 to 17 business days after postage date.

Attention Some exceptional situations may alter delivery foreseen term. Among them:

     - postage destined to interior towns of states located in North region and in Mato Grosso, the above term will be increased, without previous note, due to climatic conditions and road systme precariousness;  - force majore reasons (inundations, fires etc.);     - postal object retention for fiscalization;  - object retention by judicial authorities;     - incomplete or incorrect addressee addressing;

- Difficulty of access to the locality (irregular or low frequency transportation); - Difficulty of access to address.

Term for payment of sender: 30 days, from parcel delivery date and Payment notification issue.

Attention After 30 days and up to 5 years from payment notification issue, refund will only be paid to sender upon Regional Direction Finance Area authorization.

 


Storage tax:
 Every object posted through cash-on-delivery service, in any circumstance, are exempt from storage tax charge. 

Who pays the postage: To send cash-on-delivery at the moment of postage, the sender pays postal prices, which may be included in the value to be charged from addressee. 

Addressee charge options: The value receivable from addressee will be defined by sender, since it obeys the following limits: a) Only the object value; b) Object value plus postal prices paid; c) Only postal prices paid;  
d) Part of object value and/or paid postal prices. 

How to pay postage: Individual client In cash, at the moment of postage.  

Enrolled client It is discounted at the moment of cash-on-delivery payment issue.  

How to pay cash-on-delivery value at the moment of withdraw: 
Cash. 

Devolution tax: The sender will pay per object, the same postal prices as postage minus ad valorem.

Cash-on-delivery payment to sender: Individual client 
Value received from addressee will be paid to sender, in cash, at the post office of order.  

Enrolled client The value received from addressee will be paid to sender by means of deposit in current account.

 

Restrictions: Check which contents Correios do not transport.
Check dimensions and weights limits.
Check here restrictions of home delivery

Acceptance conditions: Cash-on-delivery is accepted only when posted with Stated value.

For postages in Manaus free trade zone and in international border municipalities, parcels must be presented open to meet Federal Revenue and security agencies determinations. 

 

Invoice or Content Discrimination Form shall be packed in transparent plastic sticker envelope and preferably fixed on pack outside. 

In case individual client presents for postage the object closed, it will be the sender responsibility the content statements.

Packing: Every cash-on-delivery service shall be packed and closed by sender, in pack that resists to content weight, shape and nature, as well as to transportation conditions. The pack may be acquired in Correios, in other suppliers or fabricated by the client himself, provided that it satisfies recommended conditions:  envelopes, boxes, packages and rolls made out of paper, plastic, polystyrene, wood or metal, wrapped in flat and resistant paper.

To learn more

Additional and complementary services: Return receipt